We've moved our store to a new Swiss server. That's why you can now access the store at a new domain: www.ch.dr-emiskin.com

The store will continue to be run by us—the team at Dr. Emi Arpa.

Why are we doing this? It’s simple: We want to make shopping with us in Switzerland even easier and more transparent for you! From now on, you’ll pay exclusively in Swiss francs (CHF)—there’s no longer any conversion to euros at checkout. Plus, you can now conveniently pay using familiar Swiss payment methods like TWINT. Our seamless shipping, including customs clearance, remains unchanged—your shopping experience is now even more tailored to you.

No. You can simply log in using your usual login credentials—you don't need to create a new customer account. Of course, your EMI COINS will remain intact.

Yes. Your EMI COINS, your customer status, and your order history will be carried over to the new store—you'll find everything as usual in your account. If you still have questions about a previous order, just contact us.

Yes, the statutory value-added tax is already included in the price shown. The price you see at checkout is the final price; there are no hidden taxes added. Our partner MeinEinkauf handles customs clearance and import VAT for you. Swiss VAT is shown on the enclosed MeinEinkauf invoice (in accordance with our Terms and Conditions). The price at checkout remains your final price.

Your order will be delivered to you in Switzerland via our partner, MeinEinkauf. MeinEinkauf handles all customs clearance and duties for you—you don’t have to worry about a thing, and your package will be conveniently delivered right to your door.

No. Thanks to our logistics partner MeinEinkauf.ch, all customs clearance has already been handled for you. You won’t be charged any customs duties, import taxes, or processing fees upon delivery. You pay exactly the price you see at checkout.

Within Switzerland, your order will usually arrive within 5–9 business days. Shipping costs are 15 CHF; orders of 150 CHF or more qualify for free shipping.

We ship via Swiss Post / DPD Switzerland. As soon as your order is on its way, you'll receive a tracking number via email.

If you have any questions, please feel free to contact our customer service at any time. You can find all the steps for returns in your order confirmation or in the store under "Shipping & Returns."

Yes, your existing subscriptions will continue as usual. If you pay by credit card, please re-enter your payment information just this once. You'll receive an email with detailed instructions that will guide you step by step through the process—after that, everything will continue as before.

Yes, you can also redeem your existing coupons and codes in the new store.

Yes. As usual, prices are displayed in CHF—but what’s new is that Swiss francs are now used throughout the entire checkout process, and the final payment is also made in CHF. No conversions, no guesswork—everything is in CHF, from the product page all the way through to payment.

Essentially, no. You'll continue to buy the same products in the quality you're used to—just as always with us. The only real change is the store's address.

Yes! You'll continue to earn your EMI COINS as usual—with every purchase, just as you're used to. Nothing will change.

They're safe. All the EMI COINS you've collected so far will remain in your account.

You can now pay conveniently with TWINT—the popular Swiss payment solution. And, of course, all your usual payment methods are also available. This makes your shopping experience fast, easy, and familiar.

Yes! Our 30-Day Skin Satisfaction Guarantee applies to you in Switzerland, of course. Although there is no legal obligation to accept returns in Switzerland, we’re still offering you our satisfaction guarantee—entirely on our own initiative. If you’re not satisfied with the results on your skin within 30 days, just get in touch with us. That way, you’ll have the same great experience with us as always.